Claims Associate

Eastern Shore Insurance Agency is a 100% employee owned, client-focused agency that is recognized as a trusted insurance advisor in our communities. We value long lasting relationships with our clients, built on a commitment to excellence, continual improvement and a high standard of customer service.


We are seeking a full-time Claims Associate to support our personal and commercial insurance teams. The candidate will be responsible for various clerical functions. 


  • Handle incoming claims phone calls and report to various carriers
  • Process claims payments and updates in agency management system
  • Foster and maintain a professional working relationship with co-workers, clients, and carrier personnel.

Successful Candidate QUALIFICATIONS:

  • Valid New York Property & Casualty license preferred or must be able to pass state insurance license exam.
  • Prior customer service experience of at least one (1) year
  • High School Diploma
  • Strong communication and listening skills
  • Ability to maintain professional and courteous communication at all times
  • Ability to multi-task, prioritize and manage time effectively
  • Accountable, organized and with a keen attention to detail


  • Competitive salary
  • Employer-funded retirement stock plan (Employee Stock Ownership Plan)
  • 401K
  • Paid Time Off, plus paid holidays
  • Term Life Insurance, employer-funded
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Disability Insurance
  • Flexible Spending Account (FSA)
  • Health Savings Account (HSA)
  • Continuing Education & license renewal, employer-paid
  • Education Incentive Program
  • Growth potential


Headquartered in Fulton, Eastern Shore Insurance Agency is a Trusted Choice® agency and a 100% employee owned ESOP (Employee Stock Ownership Plan) company. Eastern Shore works with more than 30 insurance companies and offers a full range of business and personal insurance, including property, liability, automobile, recreational vehicle, farm, worker’s compensation, bonds and life insurance.  Eastern Shore also meets the insurance needs of many New York municipalities, schools and emergency services.

Eastern Shore Insurance Agency,, is an independent agency with offices in Camden, Fulton, Liverpool, Pulaski, Walworth and Waterloo.

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