Claims Representative

Eastern Shore Insurance Agency is a 100% employee owned, client-focused agency that is recognized as a trusted insurance advisor in our communities. We value long lasting relationships with our clients, built on a commitment to excellence, continual improvement and a high standard of customer service.


We are seeking a full-time licensed Claims Representative to join our team. Successful candidate will act as a liaison between the client and the carrier while providing support and guidance. The qualified individual will be responsible for assisting and managing personal lines and commercial lines clients during the claims process. The role requires the candidate to be empathetic and have excellent communication and organizational skills with a strong desire to provide a high level of customer service.


  • Assist clients with the claims process
  • Review and interpret insurance policy language
  • Review and discuss reserve changes with carriers
  • Maintain diary system to monitor claims 
  • Process and monitor assigned claims with minimal supervision
  • Work toward claim resolution with carrier in a timely and efficient manner
  • Provide prompt, accurate and courteous claim service to clients and carriers
  • Maintain knowledge of carrier products


  • Valid New York Property & Casualty license
  • Prior insurance experience of at least two years
  • High School Diploma
  • Strong communication and listening skills
  • Exceptional customer service skills demonstrating empathy
  • Ability to multi-task, prioritize and manage time effectively
  • Ability to work well independently as well as on a team
  • Productive and accountable, with attention to detail


  • Competitive salary
  • Employer-funded retirement stock plan (Employee Stock Ownership Plan)
  • 401K
  • Paid Time Off, plus paid holidays
  • Term Life Insurance, employer-funded
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Disability Insurance
  • Flexible Spending Account (FSA)
  • Health Savings Account (HSA)
  • Continuing Education & license renewal, employer-paid
  • Education Incentive Program
  • Growth potential


Headquartered in Fulton, Eastern Shore Insurance Agency is a Trusted Choice® agency and a 100% employee owned ESOP (Employee Stock Ownership Plan) company. Eastern Shore works with more than 30 insurance companies and offers a full range of business and personal insurance, including property, liability, automobile, recreational vehicle, farm, worker’s compensation, bonds and life insurance.  Eastern Shore also meets the insurance needs of many New York municipalities, schools and emergency services.

Eastern Shore Insurance Agency,, is an independent agency with offices in Camden, Fulton, Liverpool, Pulaski, Walworth and Waterloo.

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