IT Support

Eastern Shore Insurance Agency is a 100% employee owned, client-focused agency that is recognized as a trusted insurance advisor in our communities. We value long-lasting relationships with our clients, built on a commitment to excellence, continual improvement and a high standard of customer service.

We are looking for a technically skilled candidate with good problem-solving abilities for the position of IT Support. The duties include being a point of contact for IT related questions at the user level, responding to user needs in a timely manner, and ensuring the optimal running of all systems, among other duties.

• Provide support to users as the first point of contact for problem resolution
• Install and configure software and computer systems
• Troubleshoot and resolve issues with software or hardware
• Support the implementation of new solutions or applications
• Assist with password or login problems for agency users
• Serve as liaison to proprietary vendors for general questions and troubleshooting
• Participate in meetings, as warranted, to provide insight into technical requirements
  

• Minimal experience in technical specialization and information systems
• Proficiency in Microsoft Office applications including 365 and Windows 10
• Willingness to solve technical problems and see projects through to completion
• Sharp analytical skills
• Ability to multi-task, prioritize and manage time effectively, in a fast-paced environment
• Accountable, trustworthy and organized with keen attention to detail
• Strong interpersonal communication and relationship-building skills
• Ability to work well independently and on a team
• Ability to lift at least 50 lbs.
• Ability to work comfortably on a ladder
• Must have own vehicle
  

• Employer-funded retirement stock plan (Employee Stock Ownership Plan)
• 401K
• Paid Time Off, plus paid holidays
• Term Life Insurance, employer-funded
• Health Insurance
• Dental Insurance
• Vision Insurance
• Disability Insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Growth potential

Headquartered in Fulton, Eastern Shore Insurance Agency is a Trusted Choice® agency and a 100% employee-owned ESOP (Employee Stock Ownership Plan) company. Eastern Shore works with more than 30 insurance companies and offers a full range of business and personal insurance, including property, liability, automobile, recreational vehicle, farm, worker’s compensation, and bonds. Eastern Shore also meets the risk management and insurance needs of many New York municipalities, schools and emergency services.

Eastern Shore Insurance Agency, easternshoreia.com, is an independent agency with offices in Camden, Fulton, Liverpool, Pulaski, Walworth and Waterloo

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