IT Support

 Eastern Shore Associates is a 100% employee-owned, client-focused agency that is recognized as a trusted insurance advisor in our communities. We value long lasting relationships with our clients, built on a commitment to excellence, continual improvement and a high standard of customer service.

Job Functions Include:

  • Install and configure software and computer system
  • Troubleshoot and resolve issues with software or hardware
  • Walk colleagues or clients through steps to help them resolve their technical problems
  • Support the implementation of new solutions or applications
  • Assist with password or login problems for agency users
  • Serve as liaison to proprietary vendors for general questions and troubleshooting
  • Participate in meetings, as warranted, to provide insight into technical requirements

Successful Candidate Qualifications:

  • Minimal experience in technical specialization and information systems
  • High school diploma
  • Proficient in Microsoft Office applications including 365 and Windows 10
  • Willingness to solve complicated problems and see projects through to completion
  • Sharp analytical skills
  • Ability to multi-task, prioritize and manage time effectively, in a fast-paced environment
  • Accountable, trustworthy and organized with a keen attention to detail
  • Strong interpersonal communication and relationship-building skills
  • Ability to maintain professional and courteous communication at all times
  • Ability to work well independently as well as on a team

Available Employee Benefits:

  • Employer-funded retirement stock plan (Employee Stock Ownership Plan)
  • 401K
  • Paid Time Off, plus paid holidays
  • Term Life Insurance, employer-funded
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Disability Insurance
  • Flexible Spending Account (FSA)
  • Health Savings Account (HSA)

Company Description:

Headquartered in Fulton, Eastern Shore Associates (ESA) is a Trusted Choice® agency and a 100% employee owned ESOP (Employee Stock Ownership Plan) company. ESA works with more than 30 insurance companies and offers a full range of business and personal insurance, including property, liability, automobile, recreational vehicle, farm, worker’s compensation, bonds and life insurance.  Eastern Shore also meets the insurance needs of many New York municipalities, schools and emergency services.

Eastern Shore Associates,, is an independent agency with offices in Camden, Fulton, Pulaski, North Syracuse, Walworth and Waterloo.

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