Personal Lines Customer Service Representative (CSR)

Eastern Shore Insurance Agency is a 100% employee-owned, client-focused agency that is recognized as a trusted insurance advisor in our communities. We value long lasting relationships with our clients, built on a commitment to excellence, continual improvement and a high standard of customer service.

Position Description:

We are seeking a full-time Customer Service Representative to support our personal insurance team. The candidate will be responsible for handling incoming phone calls, as well as various clerical functions including processing of client payments and updating policies.


  • Foster and maintain a professional working relationship with clients
  • Assist clients with premium payments and billing questions
  • Process cancellations and reinstatements
  • Issue Binders and Insurance Cards
  • Process client policy changes

Successful Candidate Qualifications:

  • Valid New York Property & Casualty license preferred, or must be able to pass state insurance license exam if do not currently possess a Property & Casualty License
  • Prior customer service experience of at least one (1) year
  • High School Diploma
  • Strong communication and listening skills
  • Ability to maintain professional and courteous communication at all times
  • Ability to multi-task, prioritize and manage time effectively
  • Accountable, organized and with a keen attention to detail

Available Employee Benefits:

  • Competitive salary plus commission
  • Employer-funded retirement stock plan (Employee Stock Ownership Plan)
  • 401K
  • Paid Time Off, plus paid holidays
  • Term Life Insurance, employer-funded
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Disability Insurance
  • Flexible Spending Account (FSA)
  • Health Savings Account (HSA)
  • Continuing Education & license renewal, employer-paid
  • Education Incentive Program
  • Growth potential

Company Description:

Headquartered in Fulton, Eastern Shore Insurance Agency is a Trusted Choice® agency and a 100% employee owned ESOP (Employee Stock Ownership Plan) company. Eastern Shore works with more than 30 insurance companies and offers a full range of business and personal insurance, including property, liability, automobile, recreational vehicle, farm, worker’s compensation, bonds and life insurance.  Eastern Shore also meets the insurance needs of many New York municipalities, schools and emergency services.

Eastern Shore Insurance Agency,, is an independent agency with offices in Camden, Fulton, Liverpool, Pulaski, Walworth and Waterloo.

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