Receptionist/ Administrative Assistant

Eastern Shore Associates is driven to be a client-focused agency that is recognized as a trusted insurance advisor in our communities. We value long lasting relationships with our clients, built on a commitment to excellence, continual improvement and a high standard of customer service.

Successful Candidate Qualifications:

  • Prior customer service experience, of at least one (1) year, in clerical administration which includes professional phone etiquette
  • Dedicated passion for customer service
  • Warm and pleasant phone voice
  • Responsible with good initiative to prioritize and manage time effectively
  • Accountable, organized and with a keen attention to detail
  • Strong written and communication skills
  • Ability to maintain professional and courteous communication at all times
  • Ability to multi-task
  • Exhibit a professional appearance and a positive attitude as a team player
  • Microsoft Office systems knowledge including Outlook, Word and Excel
  • High School Diploma

Position Description:

We are seeking a full-time Receptionist/ Administrative Assistant to receive calls at our office, determine nature of business, and direct callers to correct destination. Additional primary responsibilities include clerical and administrative support tasks and direction of visitors to their correct destination.

The candidate will be responsible for:

  • Operating multi-line office phone system by answering, placing and transferring calls
  • Greeting customers, vendors and other visitors in a courteous, friendly and timely manner
  • Processing client payments
  • Providing general administrative tasks such as filing, copying, and typing/entering information into computer
  • When necessary, sorting and routing mail, correspondence, packages and messages for timely delivery to appropriate personnel
  • Directing issues or problems to appropriate personnel for resolutions
  • Maintaining a welcoming, organized and professional reception area when serving as backup to main Receptionist
  • Performs other duties as assigned

Company Description:

Headquartered in Fulton, Eastern Shore Associates (ESA) is a Trusted Choice® agency and ESOP (employee stock owned) company. ESA offers a full range of business and personal insurance, including property, liability, automobile, boat, farm, recreational vehicle, workers compensation, and bonds. In addition, they offer financial planning and risk management services through strategic alliances.

Eastern Shore Associates Insurance Agency,, is an independent agency with offices in Camden, Fulton, Pulaski, North Syracuse, Walworth and Waterloo.

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